Duties and responsibilities
GoldFish Expert, one of Thailand’s leading legal and consulting firms, is currently seeking qualified candidates for the position of Support Staff. We are looking for energetic and reliable individuals to join our dynamic team and contribute to the growth of our local and international legal practice. If you are confident in your abilities, we welcome your application!
Key responsibilities:
- Provide comprehensive administrative support and perform auxiliary tasks with a proactive and service-oriented attitude
- Contribute to a positive team environment and support colleagues in daily operations
- Communicate clearly and professionally with clients and team members regarding deadlines, tasks, requests, and operational challenges
- Ensure timely and accurate execution of assigned responsibilities
- Follow internal protocols for receiving, registering, sorting, and dispatching documents and packages, including legal correspondence and courier deliveries
- Handle incoming phone calls, manage parcel shipments, perform copying and faxing, and greet visitors at the reception
- Monitor and maintain office supplies and coordinate reordering as necessary
- Direct incoming calls to the appropriate staff members and take accurate messages for colleagues who are unavailable
- Maintain cleanliness and a professional appearance of the reception area at all times
- Serve as the first point of contact for clients and visitors, representing the company with courtesy and professionalism
- Maintain and manage both physical and electronic document records in accordance with internal processing procedures
- Keep internal databases and document workflows updated and compliant with company standards
- Process incoming documentation in alignment with company protocols
Candidate requirements:
- Bachelor’s degree in Business Administration or a related field
- Minimum of 1 year of experience in an administrative or client service role
- Prior experience in customer service is preferred
- Eagerness to learn, professional demeanor, articulate communication, and a friendly attitude
- Ability to handle multiple tasks simultaneously and effectively
- High level of accuracy and attention to detail
- Patience and ability to perform under pressure
- Proficiency in English (Upper-Intermediate or higher) and fluency in Thai (mandatory)
- Strong computer skills, including Microsoft Outlook, Word, Excel, and other office applications
- Excellent organizational skills and attention to workflow efficiency
- Self-motivation and the ability to work independently with minimal supervision
